Troubleshooting Guide
Published on March 19, 2024
Unable to change login email
Your login email uniquely identifies your account on Sliplit. As such, if the desired email address for the change already exists on Sliplit, the system will prevent you from making the switch and display the error message below.
To proceed with the email change, it is necessary to delete your account linked to this email address.
If you have left your company, and still maintain a subscription linked to a work email that is no longer accessible, please contact us for assistance.
Not receiving login link in email
Emails containing login links are sent when you log in using the email via login link method or when utilising the Forgot your password link.
These emails include a login link button that automatically logs you into your account. A login code is also provided in the email as an alternative to the link.
If you are not receiving Sliplit login link emails, try these troubleshooting steps:
1. Ensure the correct email address was used to sign into Sliplit.
2. Check the spam or junk folder in your email inbox. Occasionally, your mail service provider might incorrectly flag the login links as spam. If so, mark the email as not spam in your inbox.
3. Add the support@sliplit.com email and the sliplit.com domain to your email service's safe senders list. As an additional measure, adding Sliplit's email and domain will further help reduce the likelihood of emails being flagged as spam.
No access after payment
If you encounter any issues accessing your membership immediately following the payment process, please refresh your page.
If you still cannot access your membership after refreshing the page, check the following:
1. Ensure you are logged in to the right account with the subscription.
2. Confirm that the payment has been successfully processed.
3. Go to your Billing page to ensure you can access the invoice/receipt associated with your recent payment.
4. Verify that you are not paying an outstanding invoice.
If you are paying for an overdue invoice, it is possible that the subscription linked to this invoice may have been cancelled due to the payment failure.
Paying the invoice settles the payment, but may not automatically reinstate a cancelled subscription.
To see if you have paid an outstanding bill, go to your Plan & Billing settings, find the invoice history card.
Check the subscription dates. If your payment date is past the date reflected here, please contact us for assistance.